Terms & Conditions
M44 Design Co.
Last updated: November 2026
These Terms & Conditions apply to all design services, products and other services supplied by M44 Design Co. (“M44”, “we”, “us” or “our”).
By requesting a quote, accepting a quote, approving artwork, placing an order or engaging M44, you agree to these Terms & Conditions.
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law or any other law that cannot legally be excluded.
1. Services
M44 Design Co. provides graphic design, branding, signage, printing, promotional products and related services.
For physical products, M44 may use independent third-party manufacturers, printers and fulfilment suppliers to produce and deliver products on our behalf.
Depending on the product and order, products may be manufactured and delivered directly to you by one of our production suppliers.
M44 remains your point of contact throughout the order process and will coordinate with relevant suppliers where required.
2. Quotes
Quotes are based on the information and requirements provided at the time of quoting.
Unless otherwise stated, quotes are valid for 14 days.
A quote may be revised if you request changes to the original requirements, specifications, quantities or artwork, or if supplier pricing or availability changes before the order is confirmed.
A quote becomes an order once it has been accepted by you and any required payment has been received.
3. Payment
Payment requirements will be stated on your quote or invoice.
Where a deposit or full payment is required before production, production will not commence until the required payment has been received.
M44 may not release an order to a production supplier until the required payment has been received.
4. Artwork and Approval
Where M44 provides artwork or a proof for approval, you are responsible for carefully checking the artwork before approving it for production.
This includes checking all spelling, names, contact details, website addresses, social media details, logos, colours, images, dimensions, quantities, layout and other information.
Once artwork has been approved for production, changes may result in additional design, production or supplier costs.
M44 will not knowingly proceed with artwork that we identify as containing an obvious error without first bringing the issue to your attention where reasonably possible.
5. Customer-Supplied Material
Where you provide logos, photographs, artwork, text or other material, you are responsible for ensuring that you have the necessary rights and permissions to use that material.
You authorise M44 to use material supplied by you for the purpose of providing the requested services and completing your order.
M44 is not responsible for infringement arising from material supplied by you where you did not have the necessary rights or permissions to use that material.
6. Third-Party Production
M44 may engage third-party suppliers to manufacture, print, produce, package or deliver products.
We select suppliers based on factors including product requirements, availability, production capabilities and pricing.
Products may be subject to reasonable manufacturing tolerances.
Minor variations in colour, finish, dimensions or appearance may occur between digital artwork, screen displays, proofs and finished products due to differences in materials, printing processes, displays and manufacturing methods.
Where a specific product requirement is important to you, please discuss it with M44 before approving the order.
7. Production and Delivery Times
Any production or delivery timeframe provided by M44 is an estimate unless a specific timeframe has been expressly agreed in writing.
Production and delivery times may be affected by supplier schedules, product availability, freight delays, public holidays, weather, transport disruptions or other circumstances outside M44’s reasonable control.
M44 will make reasonable efforts to keep you informed of significant delays that become known to us.
8. Delivery
Products may be delivered directly from a third-party production or fulfilment supplier.
You are responsible for providing an accurate delivery address and any relevant delivery instructions.
Additional costs may apply where an incorrect delivery address is provided or where delivery needs to be redirected or re-attempted.
If a product arrives damaged, defective, incorrect or materially different from the agreed order, please contact M44 as soon as reasonably possible so that we can investigate and assist with resolving the issue.
9. Changes and Cancellations
Requests to change or cancel an order must be made as soon as possible.
Once an order has entered production, changes or cancellations may not be possible without costs being incurred.
Where production has commenced, M44 may have already incurred design, production, material or supplier costs.
Any applicable refund, credit or other remedy will be considered based on the circumstances of the order and your rights under Australian Consumer Law.
10. Faulty, Damaged or Incorrect Products
If a product is faulty, damaged, defective or does not match the agreed order, please contact M44.
We will assess the issue and, where appropriate, work with the relevant production or fulfilment supplier to resolve it.
Depending on the circumstances, an appropriate remedy may include repair, replacement, reprint, refund or another remedy available under Australian Consumer Law.
11. Intellectual Property
Unless otherwise agreed in writing, M44 retains ownership of original design concepts, artwork, layouts and editable source files created by M44.
Payment for a finished product does not automatically transfer ownership of M44’s underlying design files or editable source files.
Where transfer of artwork or source files is included as part of an agreed service, the applicable arrangements will be confirmed separately.
You retain ownership of intellectual property that you provide to M44, including business names, logos, trademarks, photographs and other material.
12. Portfolio and Promotional Use
M44 may display completed design work and finished products in its portfolio, website, social media or other promotional material.
If an order contains confidential material or you do not want the completed work used for promotional purposes, please advise M44 before production.
13. Colour and Appearance
Colours displayed on phones, tablets, computers and other screens may differ from colours appearing on printed or manufactured products.
Differences may also occur between different materials, printing processes and production methods.
Where exact colour matching is important, this should be discussed with M44 before production.
14. Responsibility and Liability
M44 will provide its services with reasonable care and skill.
M44 is not responsible for delays, failures or losses caused by circumstances outside our reasonable control, including supplier delays, freight disruptions, incorrect information supplied by a customer or events beyond our reasonable control.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under Australian Consumer Law.
15. Privacy
M44 may collect and use personal information provided by customers for purposes including responding to enquiries, preparing quotes, processing orders, arranging production and delivery, issuing invoices and communicating about services.
Personal information will be handled in accordance with applicable privacy laws.
16. Resolving Issues
If you have a concern about an M44 service or order, please contact us as soon as possible.
M44 will make reasonable efforts to understand the issue and work with you to reach an appropriate resolution.
Where a third-party supplier is involved, M44 may communicate with that supplier on your behalf as part of resolving the issue.
17. Australian Consumer Law
M44 complies with the Australian Consumer Law.
Nothing in these Terms & Conditions is intended to remove, restrict or reduce any rights or remedies available to consumers under the Australian Consumer Law.
Where a product or service does not meet applicable consumer guarantees, you may be entitled to a remedy depending on the circumstances.
18. Changes to These Terms
M44 may update these Terms & Conditions from time to time.
The Terms & Conditions applicable to an order will generally be those in effect when the order is accepted, unless otherwise agreed.
19. Contact
For questions regarding these Terms & Conditions, your order or M44’s services, please contact:
M44 Design Co.
Email: enquiries@m44designco.com.au
M44 Design Co.
Design. Branding. Signage. Promotional Products.